We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at onestopmart7866@gmail.com. If your return is accepted, we will provide you with return instructions, including how and where to send your package. Items sent back to us without prior return approval will not be accepted.
You can always reach out to us at onestopmart7866@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized items
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. If you have any concerns about your specific item, please contact us before purchasing.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is approved, place a new order for the replacement.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be processed to your original payment method or through bank transfer within 7–10 business days.
Please note: It may take additional time for your bank to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at onestopmart7866@gmail.com.
